1. Introduction
apk365 ("we", "our", "us") operates the online gaming and sports betting platform accessible at apk365.club (the "Platform"). This Privacy Policy explains what personal data apk365 collects from registered and visiting users, how that data is used, under what circumstances it may be shared, how it is protected, and what rights you have in relation to your data.
By registering an account on apk365 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you should not use the apk365 Platform.
This Policy should be read alongside the apk365 Terms & Conditions and Responsible Gaming Policy, which together govern the relationship between apk365 and its registered players.
2. Data We Collect
apk365 collects personal data through the following means: directly from you when you register or interact with the Platform; automatically as you use the Platform; and from third-party service providers where permitted by applicable law. Categories of personal data collected include:
- Identity Data: Full name, date of birth, gender, and copies of identity documents provided during account registration or KYC verification.
- Contact Data: Pakistani mobile number, email address, and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad).
- Financial Data: Payment method identifiers (JazzCash account number, Easypaisa number, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other supported methods), deposit and withdrawal history, and PKR transaction records.
- Technical Data: IP address, device type and operating system, browser type, mobile network, and session duration data collected automatically when you access the apk365 Platform.
- Usage Data: Game history, betting activity, session logs, pages visited, and features used within the apk365 Platform.
- Communications Data: Records of your interactions with apk365 customer support, including live chat logs and email correspondence.
- Responsible Gaming Data: Deposit limits, loss limits, session limits, self-exclusion requests, and any other responsible gaming settings applied to your apk365 account.
apk365 does not collect sensitive personal data (such as biometric data, health records, or political opinions) unless specifically required for identity verification purposes and you have provided explicit consent.
3. How We Use Your Data
apk365 uses the personal data it collects for the following purposes:
- To create and manage your apk365 account, including identity verification and age checks to confirm you are 18 or older.
- To process PKR deposits and withdrawals through your chosen Pakistani payment method and to maintain accurate financial records.
- To operate and deliver the apk365 gaming and betting services you have requested, including live casino, cricket betting, slots, and fishing games.
- To comply with anti-money laundering (AML) obligations and other applicable legal and regulatory requirements.
- To detect, investigate, and prevent fraudulent transactions, collusion, bonus abuse, and other prohibited conduct on the Platform.
- To send you account-related communications, including transaction confirmations, security alerts, and important policy updates.
- To provide customer support and respond to your queries and complaints.
- To personalise your apk365 experience, including surfacing games and promotions relevant to your documented preferences.
- To conduct internal analytics aimed at improving the performance, stability, and user experience of the apk365 Platform.
- To enforce the apk365 Terms & Conditions and take necessary action in respect of prohibited conduct.
4. Legal Basis for Processing
apk365 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to enter into and perform the contract between you and apk365, including account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with applicable law, including AML regulations and age verification requirements.
- Legitimate Interests: Processing carried out in pursuit of apk365's legitimate business interests, including fraud prevention, Platform security, and business analytics, provided such interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your explicit consent where no other legal basis applies. You may withdraw consent at any time, subject to the limitations described in Section 10 of this Policy.
5. Sharing Your Data
apk365 does not sell, rent, or trade your personal data to third-party marketing companies. apk365 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
- Payment Processors: JazzCash, Easypaisa, and other banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) as required to process PKR transactions you initiate.
- KYC & Identity Verification Providers: Third-party identity verification services engaged to perform document checks in satisfaction of regulatory obligations.
- Game and Technology Providers: Licensed third-party game studios and live casino platform providers whose software is integrated into the apk365 Platform.
- Legal and Regulatory Authorities: Where apk365 is required by applicable law, court order, or lawful request from a competent authority to disclose personal data.
- Professional Advisers: Lawyers, auditors, and other professional advisers where necessary in connection with legal proceedings, compliance, or business operations.
All third parties with whom apk365 shares data are required to process it in accordance with applicable data protection principles and are contractually prohibited from using it for purposes other than those specified by apk365.
6. Payment Data Security
Financial data relating to your PKR deposits and withdrawals is handled with heightened security measures. apk365 does not store complete payment instrument credentials on its own servers. Payment processing is handled by our partner providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) who maintain their own security standards. apk365 retains transaction identifiers and PKR amounts for accounting, AML compliance, and dispute resolution purposes only.
7. Cookies & Tracking Technologies
The apk365 Platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and collect anonymised analytics data that helps us improve the Platform. The following categories of cookies are used:
- Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in to your apk365 account and security tokens that protect against cross-site request forgery. These cannot be disabled.
- Functional Cookies: Store your preferences such as language settings and game display options to personalise your apk365 experience.
- Analytics Cookies: Collect anonymised data about how pages on the apk365 Platform are used, helping us identify and fix usability issues. No personally identifiable information is included in analytics reports.
You may control non-essential cookies through your mobile browser settings. Disabling cookies may affect the functionality of certain apk365 features.
8. Data Retention
apk365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory requirements. Specific retention periods include:
- Account and identity data is retained for the duration of your registration with apk365 and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
- Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
- Customer support communications are retained for up to three (3) years from the date of the interaction.
- Cookie and analytics data is anonymised or deleted within twelve (12) months of collection.
Following the expiry of the applicable retention period, apk365 will securely delete or irreversibly anonymise your personal data.
9. Security Measures
apk365 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- SSL/TLS encryption for all data transmitted between your device and apk365 servers.
- Encrypted storage of sensitive personal data at rest, including identity documents and financial records.
- Role-based access controls limiting internal access to personal data on a need-to-know basis.
- Regular security assessments and penetration testing of the apk365 Platform infrastructure.
- Two-factor authentication (2FA) available to all registered players to protect account access.
- Automated monitoring for suspicious activity including unusual login patterns and high-value transaction anomalies.
While apk365 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, apk365 will notify you without undue delay in accordance with applicable law.
10. Your Rights
Subject to applicable law, you have the following rights in respect of your personal data held by apk365:
- Right of Access: You may request a copy of the personal data apk365 holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data where apk365 no longer has a lawful basis to retain it, subject to legal retention obligations.
- Right to Restriction: You may request that apk365 restrict processing of your data in certain circumstances.
- Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact apk365 using the contact details in Section 13. apk365 will respond to valid requests within 30 days. We may need to verify your identity before processing your request.
11. Minors
The apk365 Platform is strictly for persons aged 18 and above. apk365 does not knowingly collect or process personal data from individuals under the age of 18. If apk365 becomes aware that an account has been registered by a person under 18, the account will be immediately suspended, all data will be deleted (subject to any legal retention obligations), and any deposits returned. If you believe a minor has registered an account on apk365, please notify us immediately using the contact details below.
12. Changes to This Privacy Policy
apk365 reserves the right to update this Privacy Policy at any time. Where changes are material, apk365 will notify registered users via the contact details held on their account or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect when the most recent revision was made. Continued use of the apk365 Platform following notification of a revised Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you must close your account and cease using the Platform.